Your account at as99 Privacy Our Responsibilities

As99 (as99.wine) is one of Bangladesh's most trusted online gaming platforms. We believe protecting user privacy is a fundamental responsibility — not just a legal obligation. This privacy policy transparently explains what information is collected when you use the as99 platform, how it is used, and what rights you have.

This policy applies to all as99 services — website, mobile app, Live Casino, slots, fish games, betting, and all other gaming services. We want you to play on as99 with complete peace of mind, knowing your personal information is in safe hands.

Our privacy policy is built in accordance with internationally recognized data protection standards. If any part is unclear, feel free to ask our support team directly — we are always happy to help.

The following types of information are collected to keep the as99 platform running smoothly and to deliver the best possible experience:

As99 uses collected data solely for specific and legitimate purposes. Details are outlined below:

• Account Management: For registration, login, password recovery, and identity verification.
• Financial Transactions: To accept deposits, process withdrawals, and maintain transaction records.
• Service improvement: To analyze user experience and further improve the gaming environment.
• Security Assurance: To detect and prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Contact: To send support messages, important notifications, and account updates.
• Responsible Gaming: To monitor gameplay patterns and intervene when necessary.

We never share your data with third parties for advertising purposes. Promotional messages from as99 are only sent with your consent, and you can opt out at any time.

As99 does not sell your data. However, there are limited circumstances where sharing information may be required:

• Payment Partners: Only the minimum necessary information is shared with trusted payment gateways to process deposits and withdrawals. These partners are bound by strict confidentiality agreements.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency.
• Anti-Fraud Organizations: In partnership with recognized organizations to prevent online gambling fraud.
• Technology Service Providers: Limited information is shared with trusted technology partners for website operation, hosting, and security purposes.

Cookies are small text files stored in your browser. as99 uses the following types of cookies:

• Essential Cookies: For login sessions and core site functionality. The site cannot operate properly without these.
• Functional Cookies: To remember your preferred language, layout, and settings.
• Analytics Cookies: To analyze which parts of the site are most used and improve our services accordingly.
• Security Cookies: To detect fraud and bot activity.

You can disable non-essential cookies from your browser settings at any time. Please note that disabling essential cookies may affect certain features of the site.

As99 uses industry-leading technology to keep your data secure. Our security framework includes:

Under as99's privacy policy, you have the following rights over your own data:

• Right to Access: You can request to know what information as99 holds about you.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that certain types of data processing be stopped.
• Data Portability: You can request a copy of your personal data for your own records.
• Right to Lodge a Complaint: You have the right to file a complaint with our support team if you believe your privacy has been violated.

To exercise any of these rights, please contact our support team. We aim to respond within 48 hours.

As99 strictly does not collect or store data from anyone under the age of 18. The platform is designed exclusively for adults.

• Age is verified at the time of registration.
• Any account identified as belonging to a minor is immediately suspended.
• If any data from a minor is collected inadvertently, it is deleted immediately.
• If you have any concerns, parents and guardians can contact our support team right away.

As99 does not retain your data longer than necessary. Retention periods for different types of information are outlined below:

• Account Information: For the duration of the active account and up to 5 years after closure (as required by law).
• Financial Transaction Records: A minimum of 5 years, as required by financial regulations.
• Gaming History: 3 years for Responsible Gaming monitoring.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support conversations: Up to 1 year after the issue is resolved.

Once the retention period expires, your data is securely and permanently deleted or anonymized so that you can no longer be identified in any way.

As99 may update this privacy policy when necessary. Any changes will be reflected on this page with a revised date.

For significant changes, we will attempt to notify you via your registered mobile number or email. However, continued use of the platform after a new policy takes effect will be considered acceptance of that policy.

The latest version is always available on this page. Check back regularly so you don't miss any updates.

If you have any questions, concerns, or requests regarding this privacy policy or your data, please get in touch:

• Email: [email protected]
• Live Chat: Log in to the platform and click the chat icon.
• All privacy-related complaints will receive an initial response within 48 hours.